TOPIC:  Communications  Taboo Phrases: How to Succeed in Turning off Patients Without Even Trying

TOPIC: Team brainstorming  Create the Effective Brainstorm Process with Your Team

TOPIC: Team discussions    Create the "Safe Environment" for Team Discussion

TOPIC: Discussions with patients  Can We Talk?!

TOPIC:  Behavioral styles  Building the Dental Dream Team: Behavioral Styles at Work

TOPIC:  Insurance issues  Insurance and the Patient's Point of View

TOPIC:  How to conduct a cost-effective, in-office survey In-Office Surveys to Measure Patient Satisfaction

TOPIC:  How to conduct your own focus group  The "Do-it-Yourself Focus Group for Dental Practice

TOPIC:  Attending skills  Attending Skills: What Do You Say BEFORE You Say Hello

TOPIC: Impression management The 7 Habits of Highly Ineffective Practices     AND     Image Management    

TOPIC:  Telephone communication  "Getting Bad Reception"   Suzanne's interview with USA TODAY 
                      To view the article on the USA TODAY website click here.

TOPIC: Patients compare dental practices to medical practices  How You Fit in the Big Healthcare Picture 

TOPIC:  Patient education  The Person in the Chair / Know Thy Patient