Program	Time	Profession or Business	Audience and Type of Meeting	Program Description
A	Managing Maalox Moments:  Assertively and Confidently	3 hrs with 1 speaker OR 6 hrs with 2 speakers	Dental-Medical, Associations, Hospitality, Sales-Marketing, Mainstream business	ALL TEAM Effective for all meetings	This session provides insights and builds skills for communicating confidently and assertively in challenging situations and with difficult people.  This session will help team members feel greater self confidence and will help them earn respect in communications with others. Role plays and group exercises provide opportunities to practice new skills.  This program is offered by Suzanne Boswell alone or Suzanne with Jean Corcoran, Ph.D. Half day presenter: Suzanne Boswell Full day presenters: Suzanne Boswell, Jean Corcoran, Ph.D.                    Click here for more information on this program.
B	NEW! Investigating Interdisciplinary Issues: The Treatment Triad	3 hrs (half day) or 5 hrs (compressed full day)	Dental only	DOCTORS and TREATMENT COORDINATORS NOT for all-team attendance Ideal forstudy clubs and small groups	This is a terrific, cutting-edge half-day workshop for small groups of doctors and treatment coordinators - ideal for groups that are focused on fine-tuning communication among general dentists, specialists and patients.  The goal of the meeting is to increase understanding of the benefits of the Interdisciplinary approach to care, especially in comprehensive cases. The session starts with traditional lecture focused on clarifying the differences between Multidisciplinary and Interdisciplinary care. Extensive research forms the basis of this segment with insights gained in interviews with interdisciplinary gurus and perspectives from patients who have experienced multidisciplinary and interdisciplinary treatments.  Participants learn what it takes to effectively interview the patient, present the treatment plan and communicate with other offices.  The second part of the program is totally interactive and in workshop format.  Participants form small groups to discuss challenges, develop communication techniques and apply newly learned concepts.    This program is crucial for practices and organizations that want to increase their understanding of Interdisciplinary treatment with a goal of providing comprehensive care to select patients.  The session is foundational for any doctor or study club that seeks clarification of Interdisciplinary communication and process.  Presenter: Suzanne Boswell
C	Minding Our Manners: A Secret of Successful Businesses	3 hrs or Luncheon	Dental-Medical, Associations, Hospitality, Sales-Marketing, Mainstream business	ALL TEAM Effective for all meetings	The "rules" of office manners from the customer's view.  Key information that influences customer/patient loyalty and referrals.          Click here for more information on this program.
D	The Cohesive Team:Working & Playing Together  (half day title)   NEW! The Cohesive Team: Managing 5 Team Challenges (full day title)	3 hrs  (half day)    6 hours (full day)   2 full days  with 2 speakers	Dental-Medical, Associations, Hospitality, Sales-Marketing, Mainstream business	ALL TEAM Half day: Effective for all meetings Full day: Study clubs or convention with limited attendance Retreat: Small group of team(s)	HALF DAY: A high energy, interactive session focusing on how to build a cohesive team. Audience also learns what can cause a team to break down and what factors help to increase patient or customer confidence.  Presenter: Suzanne Boswell FULL DAY: In the full day workshop the team investigates its strengths and weaknesses and develops a plan for building a stronger team.  This 6 hour version is based on Patrick Lencioni's best seller, "Five Dysfunctions of a Team".  This is ideal for study clubs when all members of the team attend together.   This session is suitable for conventions   when promoted specifically for teams and has limited, attendance.   This program is designed for ALL-TEAM participation.    Careful promotion is important! The full day session is limited to 175 to allow for workshop format. Presenter: Suzanne Boswell OR Suzanne with Jean Corcoran, PhD 1 or 2-DAY TEAM RETREAT: This is a "roll-up-your-sleeves" retreat that investigates 5 key areas of team development.  Participants will complete diagnostic instruments to identify strengths and weaknesses both individually and as a group.   Team will take key steps toward becoming more cohesive.  This retreat is helpful for ALL teams and particularly significant for teams that are stuck, broken or have unresolved conflict.  Two facilitators will assist the team in overcoming roadblocks.  It is ideal for small groups/teams of up to 30 individuals.  Presenters: Suzanne Boswell and Jean Corcoran, Ph.D.                        Click here for detailed description of this program .
E	Problem-Solving: A Group Effort  (group-selected topic)	3 hrs or 6 hrs	All groups	YOUR CHOICE OF ATTENDEES AND MEETING TYPE	Effective for all venues. Custom program is designed around the needs and goals of the group.  Suzanne facilitates the workshop to problem solve predetermined topic(s) and the seminar title will reflect the issue.    Facilitator: Suzanne Boswell
F	Understanding Your Mystery Patients:  How to Gain and Retain Patients in Challenging Times:  PART 1 AND PART 2	6 hours (full day) (alt: 3 hrs)	Dental-Medical	ALL TEAM Effective for all  meetings	Original patient research -- intriguing insight into patient preferences and practical customer service.  An eye-opener and a MUST for every team member.  IMPORTANT:  The half day session covers topics in PART 1 The full day session covers topics in PART 1 and PART 2 Mystery Patient PART 1: Impression management, team impact on patients, unspoken questions, telephone communication   Mystery Patient PART 2: Continuation of telephone communication, body language and self presentation, individual and team behavior, team work: taking the topics back to the practice. Presenter: Suzanne Boswell         Click here for more information on this program.
G	Developing the Dream Team: Communicating with Behavioral Styles of Patients, Peers, Customers, Family, Friends and Foes!	5 hrs (compressed full day) (alt: 3 hrs)	Dental-Medical, Associations, Hospitality, Sales-Marketing, Mainstream business	ALL TEAM Effective for all  meetings	Highly interactive, very powerful workshop with long-term impact. This program will help your group understand how to most effectively communicate with others.   Consistently earns top marks.   Presenter: Suzanne Boswell DENTAL-MEDICAL GROUPS ...Click here for detailed description of this HEALTHCARE-FOCUSED program BUSINESS GROUPS ... Click here for detailed description of this BUSINESS-FOCUSED  program
H	Power of Positive Self-Presentation	3 hrs or Luncheon	All groups	ALL TEAM Effective for all meetings	Fun, practical insights with lots of humor.  A back-to-basics program that helps both new hires and jaded team members take a look at themselves through others' eyes.  Presenter: Suzanne Boswell         Click here for more information on this program
I	NEW! Measuring Patient Satisfaction	3 hrs (half day)	Dental only	DOCTORS and BUSINESS STAFF Effective for all meetings	This session will investigate the importance of measuring patient satisfaction through surveys and focus groups.  Attendees will learn how to develop and conduct their own highly-cost effective in-house surveys.  They will also learn how to conduct focus groups with patients to measure patient satisfaction.  This is a very practical "how-to" session - participants will leave with clear guidelines for implementation. Presenter: Suzanne Boswell