Suzanne Boswell is a practice management consultant from Raleigh, NC. She’s an undercover "Mystery Patient" hired by practices to evaluate patient services and public image. On one appointment a practice presented itself SO WELL that she ended up getting BRACES! Suzanne has spoken at major dental meetings in North America and in Europe. She is host on the ADA video, "The Patient Friendly Office" and is an award-winning columnist. Suzanne’s book, "The Mystery Patient’s Guide to Gaining and Retaining Patients" has received top marks by the dental profession.

Just as our patients come from outside of dentistry, so does this Mystery Patient. Suzanne has over 35 years experience in customer relations, has taught college-level business communications, speech and art history. She has been a menswear designer and a consultant in professional protocol. As a mystery guest for the hospitality industry, she helps companies like Marriott to build guest loyalty.

Now.....LOOSEN UP! Suzanne is an informal presenter. She wants you to participate and have some fun while gaining insight about today’s patients. She did say earlier that she thinks A LOT of you are here so you can recognize her if she visits YOUR office. You probably WOULDN'T recognize her though … she’s in disguise today! We’ve heard that she's really a 5'1", 98-pound blond who speaks with a Swedish accent, and has the cleanest teeth in North Carolina!