Suzanne Boswell is a practice management consultant from Raleigh, NC. She’s an undercover "Mystery Patient" hired by practices to evaluate patient services and public image. On one appointment a practice presented itself SO WELL that she ended up getting BRACES! Suzanne has spoken at major dental meetings in North America and in Europe. She is host on the ADA video, "The Patient Friendly Office" and is an award-winning columnist . Her book, "The Mystery Patient’s Guide to Gaining and Retaining Patients" has received top marks by the dental profession.