Suzanne Boswell is a professional speaker, and a consultant from Raleigh, NC. She’s an undercover "Mystery Patient" hired by practices to evaluate patient services and public image. On one dental visit the office presented itself SO WELL that she ended up getting BRACES!!! Suzanne has spoken at major dental meetings from coast to coast. She is host on the ADA video, "The Patient Friendly Office" and is an award-winning columnist. Suzanne’s book, "The Mystery Patient’s Guide to Gaining and Retaining Patients " has received highest marks from the dental profession.

Suzanne is a nationally certified trainer of Social Styles. In our program today you'll find innovative ways to communicate with your peers and patients, and you'll also gain new insights about yourself.

Now.....LOOSEN UP! Suzanne is an informal presenter. She wants you to participate and have some fun while you're gaining insight about today’s patients. Because she's a mystery patient she thinks A LOT of you are here so you can recognize her if she visits YOUR office. Well, you need to know that you probably WOULDN'T recognize her......she’s in disguise today!! Word has it that she's really a 5'1", 98-pound blond who speaks with a Swedish accent, and has the cleanest teeth around!......... Please join me in welcoming Suzanne Boswell.......