Program description for client promotional purposes:
The Dream Team:
Understanding Behavioral Styles of
Patients, Peers, Family, Friends & Foes
OVERVIEW / PROGRAM DESCRIPTION:
A cohesive team - satisfied patients who give referrals - people-skills that gain treatment adherence. These concepts are possible with an understanding of 4 behavioral styles found in you, your team and your patients. Taught by a certified instructor in Behavioral Styles, the program goals include strengthening of interpersonal relationships with others, and increasing endorsement from patients. Outcomes include increased personal confidence, increased understanding of human behavior and enhanced rapport with others. This presentation is most meaningful and will have greatest impact when attended by the entire team.
Some of the topics to be addressed include:
This presentation will be a fun, highly interactive, and
high-energy session. You'll leave with a fresh outlook and a "to-do" list
that will help to gain treatment acceptance, treatment adherence and build stronger team
bonds. This is an
ideal presentation to attend with the
entire team
PROMOTIONAL
BIO/BLURB:
(Note: Introduction is sent as a separate document)
Suzanne Boswell is a "mystery patient" who visits practices
and healthcare facilities undercover and researches patient attitudes. She has
over 30 years of customer relations experience and is a nationally
certified trainer of Behavioral Styles. She has taught Behavioral Styles
throughout the US, Canada, and Europe. Suzanne is author of,
"Developing the Dream Team"
and
"The Mystery Patient's Guide to Gaining & Retaining
Patients". Host
and featured on
the ADA video, "
The Patient Friendly
Office", she is a
popular speaker on the healthcare circuit.
KEY INFORMATION FOR THE MEETING PLANNER
AUDIENCE:
This workshop is best marketed for "stand-alone" meetings, or a separate registration
program that is part of a convention. It is not effective for large
conventions as an "open session" where attendees wander in and out. Participants
complete a questionnaire early in the meeting and, late-joiners would not relate
to the material.
IMPORTANT: Attendance must be limited to 250 people.
The concepts presented are relevant to all levels of management and staff and the information is appropriate for presentation to a mixed group. In fact, the ideal audience is composed of entire teams. The benefit of attendance as a team is a far greater understanding and appreciation for each other through recognizing the strengths of each behavioral style.
IDEAL TIME FRAMES :
Full day seminar to 3-day retreat
. Though the basic concepts can be presented in a half-day session, this program has the greatest long-term impact when it is presented in a workshop environment.Participants will gain a new perspective of how to communicate effectively with patients; implementation of the concepts will be most effective when all team members have experienced the presentation together.