Program description for client promotional purposes:
Building the DreamTeam:
Understanding Behavioral Styles of
Colleagues, Customers, Family, Friends
& Foes
OVERVIEW / PROGRAM DESCRIPTION: A cohesive team - staff who view a common mission - a board that works together seamlessly - people-skills that earn customer loyalty. These concepts are possible with an understanding of 4 behavioral styles found in you, your team, your board and your customers. Taught by a certified instructor in Behavioral Styles, the program goals include strengthening of interpersonal relationships with others and increasing endorsement from colleagues. Personal outcomes include increased personal confidence, increased understanding of human behavior and enhanced rapport with others. Professional outcomes for teams include heightened understanding of each other with a view toward common goals. Most important is the goal of a team that works productively together without interpersonal conflict or private agendas. This presentation is most meaningful and will have greatest impact when attended by the entire team.
Some of the topics to be addressed include:
This presentation will be a fun, highly interactive, and high-energy
session. This is an
ideal presentation to attend with the
entire team.
PROMOTIONAL
BIO/BLURB:
(Note: Introduction is sent as a separate document)
Suzanne Boswell is an
author and professional speaker from Raleigh, NC. She brings over 30 years of customer
relations experience in a wide variety of fields. Her book,
"The Mystery Patient's Guide to Gaining &
Retaining Patients" is
published by PennWell and her book, "Suiting the Customer" (Prentice Hall) is used as
a textbook in colleges.
Suzanne is known for high content, high-energy presentations that include the entire team and her seminars
consistently rate highest marks. Suzanne has spoken in all 50 US
states, 5 Canadian provinces, Puerto Rico, Belgium and Spain.
KEY INFORMATION FOR THE MEETING
PLANNER
AUDIENCE:
This
workshop is best marketed for "stand-alone" meetings, or as a separate
registration program as part of a convention. It is not effective for large
conventions as an "open session" where attendees wander in and out. Participants
complete a questionnaire early in the meeting and, late-joiners would not relate
to the material.
IMPORTANT:
Attendance should be limited to 250 people.
The concepts presented are relevant to all levels of management and staff and the information is appropriate for presentation to a mixed group. In fact, the ideal audience is composed of entire teams. The benefit of attendance as a team is a far greater understanding and appreciation for each other through recognizing the strengths of each behavioral style.
AUDIO-VISUAL REQUIREMENTS: