Program description for client promotional purposes:

The Power of Positive Self Presentation  

OVERVIEW / PROGRAM DESCRIPTION:

From the moment you meet another person on the phone, or in person, you send signals about yourself and your organization. Patients and family members decide on treatment and compliance based on how much trust they have in the healthcare team members. Whether you are communicating with physician, administrator, patient, peer, friend or foe, your ability to self-present confidently will influence the actions of others and the outcomes.

This session will investigate the ways to build trust through verbal and nonverbal communication. Emphasis will be placed on communicating confidence and building credibility in interpersonal transactions. You will see "do and don't" slides body and you’ll learn how to apply the concepts to your own situations. This is a fun and high-energy session presented by an undercover "Mystery Patient". You will learn aspects of self-presentation that have an enormous impact on patient retention, and treatment acceptance/compliance rates.

Some of the topics to be addressed include:

  • How to balance verbal, vocal and visual communication for increased credibility
  • How to increase self confidence in meeting others
  • How to increase presence through body language
  • How to use your voice to increase commonality

IDEAL TIME FRAMES:

This presentation is highly effective in a half day format, though it can also be presented as a 90 minute breakout session.

AUDIENCE:

The concepts presented relate to human interaction. The topics covered and the approach taken are appropriate for all members of the healthcare team.

ROOM ARRANGEMENT:
This program is appropriate for either classroom or theatre setting.  Amphitheatre setting is also appropriate.  No limitations to audience size.

PROMOTIONAL BIO/BLURB:
(Note: Introduction is sent as a separate document)
Suzanne Boswell is a "mystery patient" who visits healthcare facilities undercover and researches patient attitudes. She brings over 30 years of customer relations experience in a wide variety of fields. Her book, "The Mystery Patient's Guide to Gaining & Retaining Patients" is published by PennWell. She is featured on the video, " The Patient Friendly Office". A popular speaker on the healthcare circuit, Suzanne is known for high content, high-energy presentations that include the entire team and her seminars consistently rate highest marks.