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If this is the first
time that Suzanne presents for your group...
If it's the
first time that I'll speak for a group, many times they ask "What is the
best topic to choose?" Perhaps you have reviewed our listing
of topics. If you have a particular burning issue in your
group, there may be one particular presentation you feel would fit
the bill. If you're undecided and you're seeking a topic that
would be effective for the entire team then I suggest the
following::
Unmasking Your Mystery
Patients
(full day) This is an insightful view of the dental practice
from the patient's perspective. Addresses issues of customer service
and includes the 21 top tips from Suzanne's research and
patient focus groups. Participants will get loads of
practical
ideas that they can easily
implement. Learn what it will take to earn patient loyalty and
cement long-term patient relationships. For all members of the
dental team. Click here for detailed
description.
If I've spoken for your group before (Mystery
Patient program), I suggest the following topics in the order
shown:
- The Dental Dream Team
(compressed full day)
- The Cohesive Team
(compressed full day)
- Power of Positive Self
Presentation (half day) and Minding Our Manners (half
day)
- Managing Maalox
Moments (half day) and The Dental Dream Team (half day)
I'll be
very pleased to talk with you personally about your group to
determine what topic or combination of topics might be best for your
members. Don't hesitate to call me so we can work out the best
meeting possible for your members.
PLANNING A TEAM RETREAT?!
Each one of these programs is also available in
a full day format. For a 2-day retreat, you may consider the
Mystery Patient on day 1 and the Dental Dream Team for day
2!
SUGGESTED MEETING
SCHEDULES
|
FULL DAY
traditional
schedule |
FULL DAY
compressed
schedule |
HALF DAY
traditional
schedule |
| Registration |
8:30-9:00 or 8:00-8:30 |
8:00-8:30 or 7:30-8:00 |
8:30-9:00 or 8:00-8:30 |
| AM start |
9:00 or 8:30 |
8:30 or 8:00 |
9:00 or 8:30 |
| AM break |
10:15 |
9:30 AND 11:30 |
10:15 |
| Lunch |
12-1 |
no lunch - instead two AM 10-min
breaks
with early PM dismissal |
12:00 |
| PM start |
1:00 |
-- |
-- |
| PM break |
2:15 (optional break) |
-- |
-- |
| PM close |
3:45-4:00 |
1:00-1:15 |
-- |
| Course hours |
approx 6 hrs. |
approx 5 hrs. |
approx 3 hrs. |
| Benefits |
Provides networking time at lunch. Lunch
is provided or "on your own" |
Break refreshments are less costly than lunch, group leaves
early yet receives full day content |
Eliminates lunch issue entirely, releases group
early |
RELATED SERVICES TO BENEFIT YOU AND YOUR
GROUP
-
SPECIALTY FOCUS GROUP WITH
REFERRING OFFICES:
This has proven to be a
very powerful means of fine-tuning relationships
between the specialty practice and its referring
offices. Referring offices probably won't tell the specialist what they're
unhappy with. But they WILL open up when they are
guaranteed confidentiality with a goal of mutually beneficial
relationships.
Ideally, on the afternoon or evening preceding the seminar
Suzanne will conduct a focus group with the referring offices (up
to 10 doctors) designated by the specialist. Questions and
issues to be addressed will be determined in advance by the
specialist. Within a week following the meeting Suzanne will
provide the specialist with a detailed written report of the focus
group and with a list of specific suggestions and
requests that came out of the meeting. The report will
offer frank insights learned in the focus group, while maintaining
anonymity of the doctors.
If you
have interest in this powerful and very valuable
concept, please let us know and we will provide you with in-depth
information and fee.
-
EDUCATIONAL PRODUCT PERK
FOR YOUR GROUP:
Consider offering your members a
valuable training tool that both reinforces the content of the
seminar and continues to communicate positively about your
organization long after the meeting. Suzanne has authored
numerous books, audios and videos. (See best-selling book at
bottom of page.)You might opt to offer this perk only to the
attending offices on the day of the meeting OR to all members
prior to the meeting (increasing interest in the seminar).
The product will be associated with you and will be symbolic of
the uniqueness of the relationship with your club. Products
will be offered to you at a discount based on the item selected
and the quantity ordered. Additionally, some products may be
personalized with your group name or with a personal message
from you.
-
POST-MEETING ROUNDTABLE
SESSION:
Following a seminar, many doctors
voice an interest in obtaining more in-depth
information related to their own practices or they want to
continue the dialogue in small group format. Such a session
may be scheduled in advance for a 2-3 hour time frame
either following the seminar or on the morning following the meeting. Alternatively,
an individual office may be interested in conducting
such a session with their entire team. There are many variables
and possibilities ... we'll be happy to discuss
the options with you and provide you with a fee
quote.
-
"PRE-WORK" PREP AND
PROMO: Some study clubs like to have
members prepare for the meeting by providing them with a
pre-meeting worksheet of questions and discussion topics.
Each member-practice can have its own, independent 1-hour staff
meeting prior to the scheduled study club meeting in order to make
Suzanne's seminar even more meaningful. We will be
happy to provide you with a master worksheet that you can mail or
fax to your members. We suggest that you encourage your
members to have the 1-hour pre-work meeting occur at least
7-10 days before the meeting. This concept also serves to
increase interest in the meeting! Call us to request a
complimentary
pre-work sheet that you may distribute to your
group.
 Suzanne Boswell is a
top-rated international professional speaker, consultant and
author of The Mystery Patient's Guide to Gaining &
Retaining Patients. She is a
national
award-winning columnist for Dental Practice Report, and presents seminars for
groups internationally. Over 60% of her presentations are made for repeat
clients.
"Suzanne has truly written a different type of dental
book that will both educate and entertain. It has some of the
most dynamic insights I have seen and I strongly recommend
it." - Dr.
Peter Dawson, St. Petersburg,
Florida
Suzanne Boswell
Presentations - Raleigh,
NC
USA
Phone:
919-845-4189 - Fax:
919-845-4188
Email : Suzanne@BoswellPresentations.com
Website: www.BoswellPresentations.com
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